On the other hand, after reviewing the agreement, I seen it didn’t reflect the discounts or strategy aspects talked over, such as the 500GB of knowledge and additional discounts for pre-approved payments.
Hey @DjE we are able to absolutely do what we could to help you. Could you you should ship us a private message and We're going to go from there?
Indeed I tried chat and got linked using a Are living man or woman However they advised me I had to simply call. Unsure what the Associates around the chat can assist with.
Merely form the small print of the inquiry inside of a message and it will be despatched to some human agent. Messaging here is asynchronous (non-live), so that you can close the application or go regarding your working day though the agent performs in direction of obtaining you a resolution.
I still left Rogers to return to Telus mainly because I considered while in the promise of better service and reasonable treatment, but this practical experience is just about anything but.
I'm requesting a clear breakdown of my agreement, such as all applicable savings, and a fair resolution to the issues I’ve knowledgeable. On top of that, I request that somebody critique the decision recordings to understand the bad treatment I acquired from many brokers.
Payment impacting alterations will require a cell phone get in touch with but before carrying out that, Have you ever tried out the payment arrangement choices online?
I am told to talk to Loyalty and backbone and even now receiving no exactly where. I've managed to speak to 2 people who called themselves administrators while in the Philippines, who couldn't help me.
The TELUS staff acknowledges that our work spans several Territories and Treaty parts and we've been grateful for the normal Expertise Keepers and Elders who're with us right now, individuals who have absent ahead of us plus the youth that inspire us.
Telus has messed up on my Invoice numerous periods from the pastfew months. Just lately by charging me three periods to get a bring it back again which was by now returned. Then chose to go ahead and adjust three of my plans by themselves. 1st agent I spoke to was wonderful and experimented with not easy to correct the issue. He even contacted loyalty to aid. They hardly ever termed. I tried to contact Telus customer service myself and was keep forever so I hung up. Tried using A further agent he explained he would transfer me to loyalty than proceeded to have upset simply because I wouldn't allow him to end the call when he stated he couldn't transfer me.
Thank you for your personal awareness to this issue. I look forward to a prompt and satisfactory resolution.
Furthermore, I had been disconnected many instances when trying to speak with support and even remaining on keep without resolution.
My skilled is a really client person. He taught me how to repair my challenge in quite a few quick steps. What’s additional, he guided me by every single step, at times a lot more than when. I am really grateful!
The TELUS crew acknowledges that our operate spans many Territories and Treaty places and we're grateful for the traditional Awareness Keepers and Elders that are with us right now, anyone who has gone ahead of us plus the youth that encourage us.
I’ve never utilised this kind of service ahead of, but it had been effortless and really valuable. I spotted that my problem was about to wipe out my entire holiday getaway, so you practically saved me.